Refund policy

 

 

Returns

We want you to be happy with your order. If something is wrong, contact us at strawhatshopdxb@gmail.com within 48 hours of delivery and we will put it right.

Sealed product

All booster boxes are sold factory sealed. Once a seal is broken, the product cannot be returned or refunded. Trading card products contain randomised contents. The cards you pull are determined by the manufacturer at the point of packing, and we cannot accept returns based on the contents of a box.

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, email strawhatshopdxb@gmail.com within 48 hours of delivery with:

• Your order number
• Photographs of the item as received
• Photographs of the outer packaging

We will replace the item or issue a full refund, including delivery, at our cost. You do not need to return a damaged item unless we ask you to.

Unopened returns

Unopened, undamaged product in its original condition may be returned within 7 days of delivery. Return delivery is at your cost. Once received and inspected, we will refund the product price within 5 working days. The original delivery charge is not refunded.

Non-returnable

• Any product with a broken or tampered seal
• Products damaged after delivery
• Orders reported more than 48 hours after delivery
• Items returned without prior contact

Refunds

Approved refunds are returned by the original payment method within 10 working days of approval. Bank transfer refunds are made to the account the payment came from.